At Lucia Snaps, customer satisfaction is important to us. This Returns & Refund Policy outlines the terms under which returns, exchanges, and refunds are handled for purchases made through our website.
1. Eligibility for Returns
We accept return requests only under the following conditions:
The item received is damaged, defective, or incorrect.
You contact us within 3 days of receiving your order.
The item is unused, in its original condition, and returned in its original packaging.
We do not accept returns for reasons such as change of mind, preference, or ordering the wrong item.
2. How to Request a Return
To initiate a return, email us at [email protected] with the following information:
Your full name
Order number
Description of the issue
Photos of the item and packaging, if applicable
Our team will respond within 2–3 business days with instructions.
3. Return Shipping
Customers are responsible for return shipping unless the item received was damaged, defective, or incorrect due to our error. In such cases, Lucia Snaps will cover the return shipping costs.
Returns must be shipped using a reliable carrier with tracking.
4. Refunds
Since we operate on a cash-on-delivery basis:
Refunds will be provided via
We do not offer cash refunds.
5. Exchanges
we will ship the replacement item after verifying the return. Availability of replacement products may vary.
6. Non-Returnable Items
We do not accept returns on the following:
Used or damaged items not due to our error
Items returned after the 3-day notification window
Items without original packaging or missing components
7. Damaged or Missing Items
If your order arrives with visible damage or missing items, please report it to us immediately at [email protected], including photos and a clear explanation. We’ll address the issue promptly.
8. Contact Us
For any questions related to returns or refunds, please contact us at: