Thank you for shopping with Lucia Snaps. We are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines our shipping methods, timelines, and key terms for all purchases.
1. Shipping Coverage
Lucia Snaps proudly offers worldwide shipping. We aim to reach customers in all major countries and regions. Some remote or restricted areas may have limited service or extended delivery times.
2. Order Processing Time
Orders are typically processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
Once your order is dispatched, we will notify you via email with shipping details.
3. Shipping Method
All orders are shipped using Cash on Delivery (COD) as the only payment method. You will pay for your order in cash at the time of delivery.
Please ensure someone is available at your delivery address to receive the package and complete the payment.
4. Estimated Delivery Time
Delivery times vary depending on your location:
Domestic Orders: 3–7 business days
International Orders: 7–15 business days
Remote or rural areas may experience additional delays.
Please note that customs clearance and local holidays can also affect delivery time.
5. Shipping Costs
Shipping charges, if any, will be clearly displayed at checkout before you confirm your order. Some regions may qualify for free shipping, depending on order size and location.
6. Tracking Your Order
Once your order is shipped, we will send you a tracking number and courier details via email. You can use this information to monitor your shipment’s progress.
7. Missed Deliveries
If a delivery attempt fails and you are unreachable or unavailable:
The courier may attempt a second delivery.
Repeated failed attempts may result in cancellation or return of the order.
In such cases, future orders may require confirmation or special handling.
8. Damaged or Lost Packages
If your package is lost or arrives damaged:
Contact us at [email protected] within 3 days of receiving (or expecting) your delivery.
Include your order number and photos (if applicable) for quicker resolution.
We will work with the shipping carrier to resolve the issue promptly.
9. Customs, Duties, and Taxes
For international orders, customs duties and taxes may apply based on your country’s laws. These fees are the responsibility of the customer and are not included in the shipping cost.
10. Contact Us
If you have any questions about shipping, delivery, or tracking, please reach out to: